The pandemic swept the carpet from beneath our feet and for many people, their professional and personal goals have changed. As a result, many people are now looking to enhance their skill set by up-skilling or take a new direction completely by re-skilling.
An up-skilling and re-skilling plan gives your company a competitive edge and it also ensures employees' skillsets won't become outdated, shows your employees that you care about their careers and their futures and boosts their morale. Employees who have training and development opportunities are happier in their roles and have a brighter outlook on their future with the company. Check out these top 4 benefits of up-skilling your staff:
Face Developing Challenges
The changing nature of work due to the COVID crisis isn't the only barrier that companies are currently facing. Employees must also be ready to take on emerging challenges that pertain to their business practices and the development of their industry. Employees need to know how to maximize functionality and troubleshoot common issues e.g., new software’s or digital platforms in the new age. Without an effective up-skilling and re-skilling training strategy, your staff might have a steep learning curve ahead of them because they lack the necessary support.
Increased customer satisfaction
Customers are the core of every business. To make your customers happy, you must first prioritize the happiness of your employees. Learning and development opportunities for your team help them feel motivated and engaged in their roles, which means they can provide better service to your customers. Moreover, up-skilling helps keep your team up to date on relevant industry trends, insights and recommendations which provide value to the customer experience.
Retain Top Performers
Self-development through re-skilling and up-skilling courses is a job perk that many candidates look for when seeking employment. But it's also one of the main reasons why top performers stay with your company instead of taking their talents elsewhere. Launching an up-skilling and re-skilling system shows that you care about their personal development and growth. They have plenty opportunity to reflect on their current skillsets and possibly even cross-train in other departments that better suit their interests. In turn, this directly benefits your company, as you promote a team of highly qualified professionals and cut new hire training costs.
Greater levels of productivity
When you up-skill your staff, your employees will be more productive and engaged in their work. The more skilled your teams are, the less time they will spend researching how to accomplish a specific task. This also means you can cut costs and save time when searching for a specialist to finish the job. Up-skilling also enhances your employees’ efficiency levels, generating more significant turnaround and performance. With extra time on their hands, you will find teams are far more innovative and creative with brainstorming new business ideas and strategies.
It’s safe to say the concept of up-skilling has been gaining power long before COVID-19. As we look towards a post-pandemic future, businesses must focus on providing learning and development opportunities or risk falling behind. Providing opportunities for staff to develop their skills will help your business excel both now and in the future. With a more knowledgeable and well-rounded team, you will find they have a better understanding of who their customers are and how they can tailor your business around them. Learn more about how to Improve your skills and enhance your career in partnership with EdVantage here https://bit.ly/3AklQVW