Nurses are the backbone of patient care and satisfaction, that is why it is so alarming to know that there is a significant shortage of them in the US. According to the Bureau of Labor Statistics projections, by 2022 there will be more than 3.2 million jobs for Registered Nurses and more than 1 million vacancies. With a large percentage of nurses retiring and less nurses being prepared to fill their roles, the challenge of overcoming the nurse shortage is imminent.
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Patient satisfaction has always been a core principle of healthcare facilities but now with satisfaction scores having a direct impact on the bottom line, the measure and management of patient satisfaction has become a top priority at health systems across the country. Initially patient satisfaction measures and surveys were implemented to help lower healthcare costs nationwide..